Report a Problem

See a pothole, sinkhole, damaged road sign, streetlight outage, or other roadway concern?

Reporting the issue to the correct agency helps make sure it can be addressed as quickly as possible. East Cocalico Township maintains Township-owned roads, while PennDOT is responsible for state-owned roadways.

When reporting any problem, please provide as much detail as possible, including the exact location or nearest street address, intersection, or landmark.

Street Light Not Working?

If you notice a Township streetlight that is out, blinking, staying on continuously, or appears damaged, it can be reported directly to PPL or to East Cocalico Township.

Report Directly to PPL

Call PPL at 1-800-342-5775.

Before calling, please gather the following information:

Pole number(s)
Problem with the light
Closest street address and street name
Township, Borough, and County

The pole identification generally includes two sets of five-digit numbers, with one set beginning with the letter “S.”

When describing the problem, let PPL know whether the light:

Does not turn on
Stays on during the day
Blinks or operates intermittently
Is damaged or broken
Has another visible problem

Providing accurate pole and location information will help PPL identify the correct streetlight.

Or Contact East Cocalico Township

If you prefer, Township staff can submit the streetlight problem to PPL on your behalf.

East Cocalico Township
Phone: 717-336-1720
Monday–Friday, 8:00 AM–4:30 PM

Please have the following information available:

Pole number(s), including both sets of five-digit numbers if available
Description of the problem
Closest street address or intersection
Street name

Potholes, Sinkholes & Roadway Concerns

Township Roads

To report a pothole, sinkhole, drainage issue, fallen tree or limb, roadway damage, or other concern involving a Township-maintained road, contact East Cocalico Township.

Phone: 717-336-1720
Email: pwd@ect.town
Office Hours: Monday–Friday, 8:00 AM–4:30 PM

When submitting a report, please be as specific as possible about the location of the problem. Providing the nearest address, intersection, or other identifying information will help Public Works locate and evaluate the concern.

State Roads

Roadway concerns involving state-maintained roads should be reported directly to the Pennsylvania Department of Transportation (PennDOT).

This includes potholes, sinkholes, drainage concerns, roadway damage, debris, and other maintenance issues on state-owned roads.

You may report a state roadway concern by:

PennDOT Lancaster County: 717-299-7621
1-800-FIX-ROAD: 1-800-349-7623
Online: Report a Concern to PennDOT

For an urgent state roadway issue, contact the appropriate PennDOT County Maintenance Office.

For a life-threatening emergency or an immediate danger to public safety, call 911.

Damaged or Missing Road Signs

Township Road Signs

To report a damaged, missing, leaning, or otherwise problematic Township road sign, contact:

East Cocalico Township
Phone: 717-336-1720
Email: pwd@ect.town
Monday–Friday, 8:00 AM–4:30 PM

Please provide the street name, nearest intersection or address, and a description of the sign.

Stop & Yield Signs

A missing or damaged STOP or YIELD sign can create an immediate safety concern and should be reported promptly.

During regular business hours:
Contact the East Cocalico Township Police Department at 717-336-1725
Monday–Friday, 8:00 AM–4:30 PM

After hours:
Contact Lancaster County Dispatch at 717-664-1180 and ask to speak with an East Cocalico Township Police Officer.

If the damaged or missing sign is creating an immediate threat to public safety, call 911.

Dead Deer & Animal Hazards

If a deer or other animal is creating an immediate traffic hazard or dangerous roadway condition, call 911.

For a dead deer or animal along a roadway that is not creating an immediate emergency, the appropriate agency may depend on whether the road is maintained by East Cocalico Township or PennDOT.

When reporting the location, provide the road name, nearest address or intersection, and which side of the roadway the animal is located on, if possible.

Not Sure Who Maintains the Road?

If you are unsure whether a roadway is maintained by East Cocalico Township or PennDOT, contact the Township Office at 717-336-1720 and staff can help point you in the right direction.

When to Call 911

Call 911 for any roadway condition that presents an immediate threat to life or public safety, such as a serious crash, large obstruction blocking travel, downed utility lines, dangerous sinkhole, or another active emergency.

For routine maintenance concerns, please use the appropriate Township or PennDOT reporting information above.